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Direct Marketers Dig Social Media
Wednesday, June 24, 2009

Direct marketers are leveraging social media more in their campaigns, according to a survey conducted by StrongMail Systems Inc. The study, which polled 500 marketers in an online survey from May 21 to June 1, 2009, underlines the meteoric rise of social media as a direct marketing tool and as a key platform for e-mail marketing programs.

Among the study's findings:

  • 29% of respondents state that social media responsibility is owned by multiple departments;
  • 36% of survey respondents state that the direct marketing department owns social media;
  • 9% of the respondents report that social media is owned by public relations departments; and,
  • 5% have a dedicated social media department.
The survey revealed that social media is hot with e-mail marketers, with 66% planning to integrate the two channels in 2009; 48% have already formulated a strategy for achieving this. Of marketers planning to increase budgets in 2009, 83% will increase spending in e-mail marketing, followed by social media at 62%.

There is still widespread confusion regarding how a social media strategy for e-mail marketing should be implemented, notes the report: 55% of respondents say one of their biggest challenges with integrating social media and e-mail marketing is determining metrics by which to measure success, while 48% say establishing business goals for the program is the biggest challenge.

If you have breaking news to share please contact Steve Smith at ssmith@accessintel.com

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